Privacy Policy

Your privacy is very important to us. Metromum takes our customer’s privacy seriously and has taken the appropriate measures to ensure that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation unless required to fulfil delivery of your order.


You can elect to search our website without providing any of your personal information.


If you place an order with Metromum via our website it is necessary for us to collect certain personal information from you. The type of personal information we ask for includes name, address for billing and delivery purposes, contact phone number, email address and date of birth (for the purpose of our Birthday Club).


If you create a MM Club account, then your personal information will be held by Metromum and protected in accordance with our Privacy Policy. Your MM Club account enables you to enjoy membership reward points and to facilitate this program and fulfil your orders accordingly we collect and store certain personal information provided by you when you register.


Your MM Club personal information is used to:

- Communicate with you via email, mail or phone with regards to your order and promotional discounts for our MM Club members

- Customise your shopping experience, once you login your personal details do not need to be re-entered when you order, although you can update and access your personal information at any time

- Facilitate your wish list facility, gift registry and provide accurate information on your history, and track your current order status.

- Provide promotional email newsletters tailored to your interests with special offers (you can elect to unsubscribe from this at any time)

Metromum Online Competition Entrants – Privacy

At times Metromum offers competitions via its website. By submitting an entry to a Competition run by Metromum online, you automatically provide us with the permission to communicate with you via our newsletter, email or phone. You may elect to Unsubscribe from any email or newsletter received from Metromum at anytime.

Your information submitted for the purposes of entering Metromum competitions will not be disclosed to any third parties without your explicit permission. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

What Personal Information may be collected?

When you place an online order, in store or via phone, we collect any of the following information: Your Name, Address, Delivery address, phone number, DOB, transaction information, order number, email address