Shipping

Standard Items In Stock

We endeavour to ship all orders within 2 business days of your order confirmation being received if your items are in stock via Australia Post Eparcel registered service.

PLEASE NOTE - Australia Post Eparcel delivers your parcel direct to your door.  If you are not in attendance a notice will be left at your door and your item taken to your nearest local post office for your collection. Please collect your item within 7 days. Should your item not be collected from the post office within 7 days, it will be returned to Metromum and a redelivery fee will be payable by you.


Estimated Delivery Time for Standard Items

You may elect standard or express shipping for your order at the time of purchase. The estimated delivery time and cost will be displayed during checkout for your consideration. Once you have elected your shipping method this cannot be changed once your order has been dispatched.


Furniture and Bulky Items

We use a number of carriers to deliver furniture and bulky items within Australia. The most cost efficient freight service to your area will be utilised. For this reason, at times furniture delivery fees may not calculate at checkout as we source the best price for your location which includes transit insurance to protect your items.

You can email or call our office on 1300 360 560 to obtain a quote for shipping prior to purchase. Alternatively, once your order is placed our customer service team will contact your to provide an estimated time for delivery of your items and your delivery fee. 

Please note that certain furniture ranges may take up to 12 weeks for shipments to arrive, this will be notified to you once your order is placed .

Payment of your delivery fee is required prior to dispatch of your items. You may cancel your order if you elect not to pay this delivery fee.


International Deliveries

We deliver worldwide with the exception of some furniture brands. All postage prices quoted during checkout are regular Air Mail only.

For services which provide tracking or insurance please email us at contact@metromum.com.au to obtain a quote.

If your country is not listed at the checkout please email us with your order and we will confirm the shipping fee to your location. If you choose not to insure your goods, they will not be able to be tracked in transit and the risk of loss and/or damage passes to you upon our delivery of your order to Australia Post or an alternative freight carrier to your country.